Monthly Archives: March 2017

One day to go until 7 day GP practice appointments are launched in Middlesbrough and Redcar & Cleveland

7 day access to GP practice appointments is coming….tomorrow!!

On Saturday 1 April 2017, people living in Middlesbrough and Redcar & Cleveland will have greater access to GP practice appointments, 7 days a week!

After listening to local people, NHS South Tees Clinical Commissioning Group (CCG) is making it easier for people to access appointments at a time that is convenient for them.

From 1 April, four GP centres will open from 6pm to 9.30pm Monday to Friday, and from 8am to 9.30pm at weekends and bank holidays. They’ll be run by local Doctors and Nurses from the area, who will have access to your patient records.

But people are being urged to ‘Talk before you Walk’ as the centres will operate an appointment-based system – you won’t be able to just walk in.

The four centres are based at:

  • North Ormesby Health Village
  • Redcar Primary Care Hospital
  • One Life Centre in Linthorpe
  • East Cleveland Hospital in Brotton

They will replace existing walk in centres based at Resolution Health Centre and Eston Grange.

How do I access one of the new centres?

There are a number of ways to make an appointment:

  • Telephone your own GP surgery which has access to appointments in the extended hours GP centres;
  • Your own surgery will always try to meet your needs first but if you require an appointment urgently and they can’t fit you in – or if it is more convenient for you to be seen in the evening or at the weekend, they will make an appointment for you at one of the centres;
  • Telephone NHS 111 (free phone number) – NHS 111 has access to appointments in normal hours or in the extended hours GP centres. If you need to be seen, they will be able to make you an appointment the same day when appropriate;
  • Access online – if your practice offers online appointment booking, this will be extended to include access to the centres. If you are not sure whether your practice offers online booking, please contact them directly.

If you have an urgent need after 9.30pm when the GP centres are closed, simply call NHS 111 and they will direct you to the most appropriate service.

What will happen to the walk in centres at Resolution and Eston?

As part of the CCG’s changes to offer 7 day access to GP services across the four, new extended hours GP centres, the Walk in Centres at North Ormesby (part of Resolution Health Centre) and Eston Grange will close on 31 March 2017. The GP practice at Resolution will remain open for patients who are registered there.  If you aren’t registered with a GP practice, it’s easy to get registered.  You can find your nearest practice by visiting www.nhs.uk.  Simply contact the GP practice and ask to register with them.

Letting people know about the changes

From this week, listen out for our radio campaign on TFM. We’re also working with Royal Mail to send a handy, four page leaflet to every household in Middlesbrough and Redcar & Cleveland in the coming weeks.  Please keep it in a safe place for you and your family if you need to check where to go for the right treatment.  You can also download the leaflet on the CCG website www.southteesccg.nhs.uk.

Dr Janet Walker, Chair of the CCG said: “We are excited to be working with our local Doctors and Nurses to offer our patients 7 day access to GP practice appointments.

“With four new extended hours GP centres across our patch, that’s an extra 90,000 appointments that will be available from 6pm to 9.30pm Monday to Friday and 8am to 9.30pm at weekends and bank holidays.

“The centres will operate on an appointment-based system – people won’t be able to just walk in, and I would urge people to contact their GP practice in the first instance, or if you’re unsure and need help, call 111 which is free from landlines and mobile phones. Where people need to be seen the same the day, an appointment will made at a time and location that is convenient for them.”


Local charity launches a guide on supporting children and families of prisoners

A local charity which supports prisoners and their families has joined forces with NHS South Tees Clinical Commissioning Group (CCG) to launch a guide for health and social care professionals.

Nepacs has produced a handy booklet and pocket guide, with thanks to funding from the CCG, to provide information and guidance for anyone working in health and social care so that they can better support children and families of prisoners in the area. The booklet will be available online from Nepacs and the CCG, and sent to health and social care professionals in the south Tees area.

About Nepacs

Nepacs is a long standing charity which works across the north east region to help support a positive future for prisoners and their families. Staff and volunteers from Nepacs provide a number of services to support friends and families of prisoners, in seven prison and young offender establishments across the north east and within the community, including support within HMP Holme House and the Teesside courts.

The main aim of the guide is to increase awareness of the needs of prisoners’ families and children amongst health and social care professionals, and to provide information on what they can do to help.

Information Booklet

The information booklet provides lots of useful information including:

  • How children and families are affected when a relative goes to prison
  • What health and social care professionals can do to help
  • What resources, training and support services are available for professionals
  • Useful contacts for prisoners families and professionals

Helen Attewell, Nepacs chief executive, said: “When a loved one goes to prison, it can be an extremely difficult experience for families, particularly children. It can have a major impact on their health, development and wellbeing. Families can feel punished and stigmatised, and find it difficult speaking to relatives and friends about their situation. Although they are not in prison themselves, they are serving a ‘hidden sentence’ in their community.

“Families may not know who to turn to for support and as a result can feel isolated and unsupported. Health and social care professionals may be the first service children come into contact with and could be key in helping to identify and meet their needs and those of their families.

“We hope that this guide will provide health and social care professionals with the awareness and information they need to better support prisoners’ families and children, and to be able to signpost them to the most appropriate service.

“No one has to suffer alone, there are people and services available to help them and support them throughout the sentence.”

Dr Raj Khapra, a local GP  and member of the CCG’s Governing Body said: “The CCG is really pleased to support the guide and hopes that it will become a valuable resource for our health and social care professionals to support the children and families of prisoners.”

Where To Order Booklet

Copies of the guide are available to order from the Nepacs website www.nepacs.co.uk


Help and advice when you need it

Many of you will have seen the ITV program about the increase in people in the north having to use loan sharks for financial assistance. As a CCG we are committed to improving the lives of our communities.  Did you know that people across Middlesbrough and Redcar & Cleveland can access free and confidential advice relating to welfare benefits and tax credits within GP surgeries?

Free Financial Advice

Advisors will be available in several health venues where people can receive free and confidential advice relating to welfare benefits, tax credits and tribunal representation.

It’s great the CCG have been able to work closely with both Middlesbrough and Redcar and Cleveland councils to offer this valuable advice to local residents at a GP surgery near to them.  There may be people who are able to claim benefits and have no idea about it. If you are struggling with financial pressures I urge you to book some time with these professionals to find out more.  To book an appointment with an advisor call 01642-729242 or 01642-771166.

7 Day Access to GPs

Whilst I have the opportunity to share positive news for our local patients I just wanted to remind everyone that we are now making it easier and more convenient for you to access general practice (GP) appointments 7 days a week.

From 1 April 2017, four GP centres will be open from 6pm to 9.30pm – Monday to Friday – and 8am to 9.30pm on weekends and Bank Holidays.

These will be based in:

  • North Ormesby Health Village
  • One Life Centre in Linthorpe,
  • Redcar Primary Care Hospital
  • East Cleveland Hospital in Brotton.

Look out for the yellow leaflet through the post with full details.


Changes are coming to urgent care from 1 April

New Leaflet

All households in Middlesbrough and Redcar and Cleveland will shortly be receiving a bright yellow leaflet through your letterbox that tells you about the changes. Look out for it and please keep it safe.

The leaflet says:

We listened to the views of local people in our public consultation in January 2016. We are now making it easier and more convenient for you to access general practice (GP) appointments 7 days a week. From 1 April 2017, four GP centres will be open from:

6pm to 9.30pm – Monday to Friday
8am to 9.30pm on weekends and Bank Holidays.

These will be based in:

  • North Ormesby Health Village
  • One Life Centre in Linthorpe
  • Redcar Primary Care Hospital
  • East Cleveland Hospital in Brotton

GP Centres Open at Weekends

The centres will operate an appointment based system. You won’t be able to just walk in. You can make an appointment by contacting your GP surgery who will have access to appointments in the extended hours if an evening or weekend appointment is more convenient for you. You can also phone 111 who can make an appointment for you if you need to be seen. If you are registered with patient online at your surgery, this will enable patients to book an appointment on line at one of the extended hours centres.

If you need help after 9.30pm when the centres are closed ring 111.


Get involved with our Patient and Public Advisory Group (PPAG)

NHS South Tees CCG is looking to recruit an additional 6 members of the public onto the Patient and Public Advisory Group (PPAG). The group discusses services we commission and how we engage with our local population.

By sharing experiences, the members contribute to the development of services that are high quality, safe and meet the needs of our local population.

The group meets every two months (meetings are usually 2 hours) plus there will be training sessions throughout the year.  As a member of the core group you will remain independent in this unpaid role and will not be employed by the CCG.

As a core member of this group:

  • you need to be a resident of either Redcar and Cleveland or Middlesbrough
  • you will be able to share your experiences of using local health services
  • you will be supported to develop a good understanding of clinical commissioning to influence local services and have the opportunity to share other people’s experiences.

Interested?

If this is something that you are interested in, find out more by visiting:

http://www.southteesccg.nhs.uk/get-involved/patient-groups-2/engagement-activity/

Closing date for applications is Friday 24th March 2017.

Shortlisted applicants will be notified by 29th March 2017 and invited to a meeting with our current PPAG members in April.

Alternatively, if you would like to be involved with the CCG but not have the time to attend meetings you could join MY NHS.  Find out more by visiting http://www.southteesccg.nhs.uk/get-involved/my-nhs/.


One month until 7 day GP practice appointments are launched in Middlesbrough and Redcar & Cleveland

7 Day GP Access

7 day access to GP practice appointments is now just one month away!

On Saturday 1 April 2017, people living in Middlesbrough and Redcar & Cleveland will have greater access to GP practice appointments, 7 days a week!

After listening to local people, NHS South Tees Clinical Commissioning Group (CCG) is making it easier for people to access appointments at a time that is convenient for them.

Four GP Centres

From 1 April, four GP centres will open from:

6pm to 9.30pm Monday to Friday
8am to 9.30pm at weekends and bank holidays.

They’ll be run by local Doctors and Nurses from the area, who will have access to your patient records.

But people are being urged to ‘Talk before you Walk’ as the centres will operate an appointment-based system. You won’t be able to just walk in.

    • The four centres are  based at:
      • North Ormesby Health Village
      • Redcar Primary Care Hospital
      • One Life Centre in Linthorpe
      • East Cleveland Hospital in Brotton

They will replace existing walk in centres based at Resolution Health Centre and Eston Grange.

How do I access one of the new centres?

There are a number of ways to make an appointment:

      • Telephone your own GP surgery which has access to appointments in the extended hours GP centres;
      • Your own surgery will always try to meet your needs first but if you require an appointment urgently and they can’t fit you in – or if it is more convenient for you to be seen in the evening or at the weekend, they will make an appointment for you at one of the centres;
      • Telephone NHS 111 (free phone number) – NHS 111 has access to appointments in normal hours or in the extended hours GP centres. If you need to be seen, they will be able to make you an appointment the same day when appropriate;
      • Access online – if your practice offers online appointment booking, this will be extended to include access to the centres. If you are not sure whether your practice offers online booking, please contact them directly.

If you have an urgent need after 9.30pm when the GP centres are closed, simply call NHS 111 and they will direct you to the most appropriate service.

What will happen to the walk in centres at Resolution and Eston?

As part of the CCG’s changes to offer 7 day access to GP services across the four, new extended hours GP centres, the Walk in Centres at North Ormesby (part of Resolution Health Centre) and Eston Grange will close on 31 March 2017. The GP practice at Resolution will remain open for patients who are registered there.  If you aren’t registered with a GP practice, it’s easy to get registered.  You can find your nearest practice by visiting www.nhs.uk.  Simply contact the GP practice and ask to register with them.

Letting people know about the changes

From this week, listen out for our radio campaign on TFM. We’re also working with Royal Mail to send a handy, four page leaflet to every household in Middlesbrough and Redcar & Cleveland in the coming weeks.  Please keep it in a safe place for you and your family if you need to check where to go for the right treatment.  You can also download the leaflet on the CCG website www.southteesccg.nhs.uk.

Dr Janet Walker, Chair of the CCG said: “We are excited to be working with our local Doctors and Nurses to offer our patients 7 day access to GP practice appointments.

“With four new extended hours GP centres across our patch, that’s an extra 90,000 appointments that will be available from 6pm to 9.30pm Monday to Friday and 8am to 9.30pm at weekends and bank holidays.

“The centres will operate on an appointment-based system – people won’t be able to just walk in, and I would urge people to contact their GP practice in the first instance, or if you’re unsure and need help, call 111 which is free from landlines and mobile phones. Where people need to be seen the same the day, an appointment will made at a time and location that is convenient for them.”