Urgent care

New Important Changes To Urgent Care Services In South Tees From 1st April 2017

After listening to the views of local people in our public consultation in January 2016, we are now making it easier and more convenient for you to access general practice (GP) appointments 7 days a week.
From 1 April 2017, four GP centres will be open from 6pm to 9.30pm – Monday to Friday – and 8am to 9.30pm on weekends and Bank Holidays.

These will be based in North Ormesby Health Village, One Life Centre in Linthorpe, Redcar Primary Care Hospital and East Cleveland Hospital in Brotton. 

How do I access one of the new GP centres?

The centres will operate an appointment-based system – you won’t be able to just walk in. 

Having four centres means you will be offered a choice of where to go and an appointment time which may be better for you.  It also means that you are seen promptly and shouldn’t have to wait in a queue.

The service will be operated by local doctors and nurses from the South Tees area, who will have access to your patient records.

There are a number of ways you will be able to make an appointment from 1 April 2017:

Telephone your own GP surgery which has access to appointments in the extended hours GP centres.

  • Your own surgery will always try to meet your needs first but if you require an appointment urgently and they can’t fit you in – or if it is more convenient for you to be seen in the evening or at the weekend, they will make an appointment for you at one of the centres.
  • Telephone NHS 111 (free phone number) – NHS 111 has access to appointments in normal hours or in the extended hours GP centres. If you need to be seen, they will be able to make you an appointment.
  • Access online –  we are working with our GPs to introduce this service.

What if I have an urgent need after 9.30pm when the GP centres are closed?

Simply call 111 and they will direct you to the most appropriate service.

In the next few weeks, every household in the South Tees area will receive a leaflet delivered by Royal Mail that explains the new changes.  Please keep it in a safe place!  You can access an electronic version of the leaflet below:

Important changes to urgent care services in South Tees from 1 April 2017

Important changes to opening hours at Redcar Minor Injury Unit

Changes to North Ormesby Walk in Centre (Resolution)

Changes to Eston Grange Walk in Centre

How to register with a GP practice

Background

In response to increasing pressure on the health care system, in 2013 the Government announced a comprehensive review of the NHS urgent and emergency care system in England.  You can find out more information about the review.

What is Making Health Simple?

 

‘Making Health Simple’ is the project name for our consultation at South Tees CCG for urgent care services.

View our Making Health Simple Consultation Document

View our Making Health Simple Business Case and their appendices

The overall objective of the Government review was to consider how to improve services for patients, right across the spectrum of urgent and emergency care, and to identify potential solutions. In South Tees, we are doing exactly that.  We have developed a document which you can read called Case for Change.

Previous engagement

Urgent care engagement report phase one

Urgent care engagement phases two and three