NHS 111 and out of hours

What is NHS 111?

  • NHS 111 is the free NHS non-emergency number.
  • For immediate, life-threatening emergencies, continue to call 999.

When should you call it?

  • You need medical help fast, but it’s not a 999 emergency
  • You don’t know who to call for medical help or you don’t have a GP to call
  • You’re not sure if you need A&E

How does it work?

  • When you call NHS 111 you will be assessed for your symptoms, given clinical advice or treatment and if an ambulance is needed one will be sent for immediately.

What are the benefits to using NHS 111?

  • It’s a simple, free to call number available 24/7, 365 days a year
  • All clinical staff have access to patients’ medical records
  • It ensures that you get the right care, from the right person, in the right place, at the right time
  • Calls are free from landlines and mobile phones

Sign language

NHS 111 offers a video relay service that allows you to make a video call to a British Sign Language (BSL) interpreter. The BSL interpreter will call an NHS 111 adviser on your behalf and you’re then able to have a real-time conversation with the NHS 111 adviser, via the interpreter.
You will need a webcam, a modern computer and a good broadband connection to use this service. Visit NHS 111 BSL interpreter service for more details, including an online user guide.

Out-of-hours GP service

There is an urgent out-of-hours medical service when your GP surgery is closed.

The service is for medical problems which you feel cannot wait until your GP surgery opens.

To access this service, dial 111.