Cyber Attack

I need to extend thanks to all those who were impacted by the Cyber Attack last week. We can reassure the population of South Tees that the virus did not infect any of the computer systems in general practice or any of our local hospitals nor the mental health trust. There was however some disruption whilst the computer systems were offline whilst they were being screened and patch protected by our Information Technology teams to make sure that your patient medical records were kept safe.

We are grateful to the public for responding to the messages to only use services when really needed, for their understanding about the difficulties with no computer access in your general practice on Monday 15th May2017 and restricting services to urgent issues rather than routine care provision.

The disturbance to the phone lines  that run from the computer systems did cause some difficulties at some practices who were not able to answer the phones to let patients know they were open as their weekend out of hours telephone messages continued to play on Monday directing patients to 111.

Understandably 111 and A+E were busier on what has been referred to as Manic Monday. We also therefore would like to extend our thanks to these emergency level front line services for their sterling work.

Community pharmacy worked to respond to the need for urgent medication supply problems, so thanks to them for that.

I finally need to thank practices for working so well together with the CCG to help us keep the systems safe and get things back up and running as soon as they were able.  Many at the CCG and in practice gave up their weekends whilst they put into place their business continuity plans and that was much appreciated.

Of course the events in Manchester this Monday also remind us that there are many global issues that challenge the things that we all take for granted as part of life in the UK. Standing together against these threats is what we will continue to do.

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