Get involved


The NHS belongs to all of us. That’s why we’re committed to involving you in making decisions about your healthcare.

There’s a few ways that you can get involved in the decisions that are made at South Tees CCG, and help us to really make a difference to the health of our local communities.

Ways to get involved:

For more information on how you can get involved, or if you’d like to send us your views or feedback, contact the team on 01642 263030 or email us at

Consultation and Engagement

Differences between engagement and consultation

Involving local patients, members of the public, carers and patient representative groups is important to the CCG so that we can be assured of commissioning the best possible services that meet the needs of local patients and that represent the best possible value for money.

What is engagement?

Engagement describes the continuing and on-going process of developing relationships and partnerships so that the voice of local people and partners is heard and that our plans are shared at the earliest possible stages.  Examples of this type of engagement would include our patient participation groups and membership schemes where we ask members to get involved in various pieces of work.

It also describes activity that happens early on in an involvement process, including holding extensive discussions with a wide range of people to develop a robust case for change.

What is a ‘formal consultation’?

‘Formal consultation’ describes the statutory requirement imposed on NHS bodies to consult with overview and scrutiny committees (OSCs), patients, the public and stakeholders when considering a proposal for a substantial development of the health service, or for a substantial variation in the provision of a service.

Formal consultation is carried out if a change is ‘significant’. This is determined where the proposal or plan is likely to have a substantial impact on one or more of the following:

  • Access (e.g. reduction or increase in service due to change of location or opening times)
  • Wider community (e.g. economic impact, transport, regeneration)
  • Patients or users (either current or future)
  • Service delivery (e.g. methods of delivery or relocation of services)

The outcome of a formal consultation must be reported to the CCG Governing Body, together with the feedback received, and must show how this has been taken into account in any recommendations and decision making.

Who we engage with

The diagram below gives examples of the methods and key audiences included in CCG engagement.

Stakeholder map

The diagram below gives an example of our stakeholder map:

NHS England involvement opportunities

To become involved in the work of NHS England and their Patient and Public Voice programme please visit

Here you will find information on the Patient and Public Voice (PPV) Partners Policy which sets out how NHS England supports PPV partners to be involved in its work. PPV partners include patients, service users, carers, families and other members of the public who are involved in NHS England’s work in different ways. The policy sets out the support and governance arrangements in place to enable PPV partners to be effective in their roles.


Local Healthwatches have been set up across the country to create a strong, independent voice for members of the public, to help influence changes to local health and social care services to meet needs better.

They provide a way for local people to communicate, challenge and shape the decisions of commissioners and service providers.

In our region, you can talk to:

Healthwatch Middlesbrough

Healthwatch Redcar and Cleveland

Communication and Engagement Strategy

This is our document which outlines our plans on engaging and communicating effectively with our patients, public, partners, staff and stakeholders over the next three years.

We genuinely want to work with local patients and patient groups; our partners such as Healthwatch, the Health and Wellbeing Boards, the local authorities and local voluntary organisations; young people, and those from marginalised groups.

We want your views on how we can improve the way that we communicate with local people and partners.  So why not email us at or call 01642 263030 to share your views.

Communications and engagement strategy 2017 2020 FINAL



NHS South Tees CCG has events and opportunities throughout the year which enable local people to become involved in shaping local services.

These can include topic-specific focus groups, workshops and online surveys alongside stands and activities and events throughout Middlesbrough and Redcar and Cleveland.

The CCG’s Governing Body and Primary Care Committee meetings are open to the public, as is the CCG’s Annual General Meeting.

The CCG is committed to ensuring that any public involvement event it holds caters for the needs of all local people and therefore provides:

  • British Sign Language (BSL) interpreters on request
  • Hearing loops within event venues
  • Wheelchair accessible venues
  • Halal / vegetarian catering where possible/ required
  • Language interpreters on request
  • Papers/ agendas in accessible formats including large print on request