Stoma patients in Middlesbrough and Redcar & Cleveland are being supported to better manage their condition with direct access to improved support.
The CCG worked closely with patients, patient groups and Stoma clinicians to implement changes to the way patients order their prescriptions.
Stoma nurses engaged with the ‘OOPS’ group (Optimistic Ostomate Peers Support) Stoma support group through face to face discussions, to gather patient feedback.
Using the information and feedback from patients we have made improvements to the service so that patients can ring a dedicated community stoma prescription supply service in order to speak with a trained member of staff who will process their prescription request.
Patients now have access to a Stoma Nurse and can book into a specialist clinic setting, when needed.
The CCG’s Patient Participation Advisory Group were presented with information about the new ways of working and have welcomed improvements to the service.