Patients encouraged to share views on changes to repeat prescriptions

Patients are being encouraged to share their views on upcoming changes to repeat prescribing in County Durham and Tees Valley.

From September 2 2019, community pharmacies will no longer be able to order repeat medication for patients. Instead patients will order their medication directly from their GP practice.

Patients will still receive the medication that they need, but the way they order it will change. Ahead of the forthcoming changes to repeat prescribing in the area, patients are invited to fill in a short survey to give their feedback on the changes.

Patients can fill in the survey by visiting

Dr Janet Walker, Medical Director for NHS Tees Valley Clinical Commissioning Groups (CCGs), said, “The changes to repeat prescribing will allow patients to take more control of their medicines and own health, which will increase patient safety, reduce waste and significantly reduce costs.

“We want to ensure patients are fully aware of the upcoming changes and the survey is a great opportunity to share any views you may have on these changes.

“If you or someone you care for uses the same medicines regularly, you may be able to benefit from electronic repeat dispensing. This means you won’t have to re-order or collect your repeat prescriptions from your GP practice every time you need more medicine.”

Patients can order their medication online from their GP practice via GP online services – go to or speak to your GP practice to sign up to GP online or electronic repeat dispensing. For online services, you can also use the new NHS app without needing to go into the practice

Dr Janet Walker added, “There will be a small number of patients, for example, the house bound or vulnerable, for whom the changes may not be suitable. GP practices will identify these patients and arrangements will be put in place for their local pharmacy to continue to support them with ordering repeat medication.”

If you are concerned about someone you know not coping with this change, please speak to your GP practice, or for more information, email

The changes to repeat prescribing are being made by NHS South Tees CCG, Hartlepool and Stockton-on-Tees CCG, Darlington CCG, North Durham CCG and Durham Dales, Easington and Sedgefield CCG.

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